A few years ago a relative found himself in the hospital with a serious stroke. Most of the family could do little but ask what various procedures and medications were for, but they certainly were not qualified to make value judgments. Then in came my wonderful daughter in law, a nurse practitioner, who cheerfully read, analyzed and questioned the charts. It was this intervention that may well have saved his life, since the protocol being suggested was not working. He, and most of us, need such an advocate and fortunately I’ve learned that there is now a whole industry devoted to just such help. Even the best of us can’t always keep our heads above the rising tide of insurance company bureaucracy, legal snares, and other issues that can arise in the event of a medical-billings problem or an insurance coverage denial. The Wall Street Journal’s MarketWatch suggests hiring a private health care advocate (assuming you have the money).
An advocate cannot offer medical advice or address legal issues but they can help resolve medical billing problems, fight insurance-coverage denials, aid in complex medical decision-making and find the right specialist or hospital for a particular condition. Some even accompany patients to doctors’ offices and other care settings. Many are or were nurses or social workers – and can help push through a problem when you really need assistance or guidance. Most hospitals employ similar representatives that can help during your stay, but private advocates are often small businesses that can be called upon in far more circumstances.
Advocates typically charge $50 to $200 an hour, says Joanna Smith, president of the National Association of Healthcare Advocacy Consultants (NAHAC), a professional group in Berkeley, CA. If you are looking to hire a health-care advocate, you should expect a written estimate of costs and services, and feel comfortable with the advocate’s style, experience and expertise before signing on. Still, it may well be the best money ever spent.
